Entries from My Dental Channel tagged with 'Dr. John Buzza'
Increase Growth 10-25% with Team Huddles
Team Huddles and team meetings can help grow your practice, so why do so many miss the power of these simple steps? In this interview we explore:
- Practices that focused on Team Huddles and regular meetings grow; those that don't, stagnate.
- The 3 Points to a Powerful Meeting
- How to avoid the "data dump" and focus on how it applies to your practice, who does what.
- Make sure you follow up a meeting with specific steps to be accountable and grow your Practice.
- How to create a safe environment encouraging the exchange of ideas..
Choose to Be Strong (choose weakness and you spend the same energy)
Team Huddles For Your Practice
Choose to Be Strong
"We either make ourselves miserable or we make ourselves strong. The amount of work is the same.” Carlos Castaneda
In practice:
Next time you want to use a bad day to be miserable, spend the exact same effort making yourself strong. Try something different today...be strong when things go wrong!
Effective Dental Practice Systems - From Manuals to Teams
Creating an effective dental practice begins with the basics, which are often overlooked by busy dentists.
In this interesting interview we explore:
- How to keep your manuals updated with the latest changes in Practice and Law to protect you.
- How to understand your State Laws clearly to make sure you are compliant.
- What you must do to provide your Team with the leeway to grow your Practice.
Do You Choose Wings or Crutches? (When things crash, it's your time to shine)
Wings or Crutches?
"In the presence of adversity, there are those who use crutches, and others who grow wings.” Unknown Source
In practice:
People measure themselves by how they react to adverse situations. When a patient is rude, or a procedure goes wrong, or the technology does not work, take that as a time to show your stuff.
People can soar or crash, and the circumstances do not define that, you do. When things crash, it’s your time to shine!
Beyond Interest Rates: The Truth About Dental Financing
Subject: Beyond Interest Rates: The Truth About Dental Financing
- When you look at finance, do you focus solely on the lowest interest rate? (Common mistake!)
- Are you willing to risk your personal assets to finance your business, and if so, why?
- Have you researched the alternatives?
Worries Are of No Importance (Life is infinitely rich and beautiful...)
Team Huddles For Your Practice
Worries Are of No Importance
"Difficult times have helped me understand better than before how infinitely rich and beautiful life is in every way, and that so many things that one goes worrying about are of no importance whatsoever.” Isak Denison
In practice:
Yes there are days that make you worry, on a personal and professional level. Remember that as time passes, those worries pass. Take a minute in a tough, worrisome day to remember things that have gone well in the past few weeks, and things you are grateful for...because these last, while worries do not.
There's no Right and Wrong, Just Right and Left
Team Huddles For Your Practice
There's No Right and Wrong, Just Right and Left
"Think you can, think you can’t; either way, you’ll be right.” Henry Ford
In practice:
You are what you think, and the word can’t is one that eliminates all chances to correct a challenge. When you think you can, there’s a possibility for change. When you think you can’t, you eliminate that possibility.
Think, and know, that you can...always.
How to Find the Right Employees for Your Practice Now
Subject: How to Find the Right Employees for Your Practice
We really want our dental teams to work flawlessly with each; however, that isn't always the case. The key is to have detailed job descriptions so expectations are documented.
In this interesting interview we discuss:
- The biggest asset in your office is your staff, but the number 1 stressor for Dentists.
- Why you must have a personnel policy specific to dentistry and incorporates your state laws.
- How to effectively hire your next team member.
Change Things When Needed -- Learn From Team Mistakes
Team Huddles For Your Practice
Learn and Change to Grow
"We are not damned by the things we do, but by the things we need to change and don’t.” John Giroux
In practice:
Making mistakes is not the problem; learning from them is the challenge. Don’t sweat the little things that happen, and be sure to change what you can so the mistakes are not repeated. That’s the important part!
New Video Series -- Dental Business Survival Guide (How to Decrease Your Broken or Cancelled Appointments)
Subject: New Video Series -- MyDentalChannel Business Survival Guide
MyDentalChannel Expert: Dr. John Buzza and Larry Guzzardo of Training Specialist at LarryGuzzardo.com
- Are you frustrated by patients who do not show up, or cancel at the last moment?
- In part 1 of the new video series, Dr. Buzza interviews Larry Guzzardo, sharing an insider's view of a real dentist applying a real solution in the dental practice.
- We'll cover what you can do with your Team, and who the most important person is to ask the patient to come back and make them feel important.
- This video series is created by Dr. John Buzza, founder and active dentist who shows you practical ways to increase the number of patients you have by making sure they show up (and Larry Guzzardo's information is critical here, so be sure to listen carefully).
Close to Success or Giving Up?
Team Huddles For Your Practice
Close to Success
"Many of lives failures are experienced by people who did not realize how close they were to success when they gave up.” Thomas Edison
In practice:
You will have days where things go wrong in the practice, where everything seems to be out of order. Remember that the failures are there to teach you how to do it right. The real success is what you show when failure or challenges present themselves.
Adapt and enjoy the ride.
Increase Your Efficiency By Improving Emergency Management
Subject: Increase Your Efficiency By Improving Your Emergency Management Systems
- Are your team roles clearly defined?
- Does your team know who is responsible for certain duties?
- Is anyone taking ownership of the office procedures?
- Are you matching personalities with positions for the maximum impact on your clients?
The Value You Bring - You Don't Get Paid By the Hour...
"You don't get paid for the hour. You get paid for the value you bring to the hour." Jim Rohn
In practice:
Instead of counting the minutes and hours in a day, add up the value you bring patients. More than work, the payment you get will be in smiles, returning patients, and a better connection between yourself and the important work you do.
Bring value every day.
Don't misunderstand cash flow
Cash flow covers up a lot of inefficiencies within a business. Many Doctors misunderstand cash flow as profit... be careful not to be mislead by false indicators of practice profit. Your host, John Buzza Download the huddle here: Team Huddle...
Begin with the end in mind
Begin with the end in mind. From where ever you start, or begin, be clear of where you want to end. Every journey starts with a clear understanding of where you begin and a destination in mind. Only then can...
Positive reinforcement
Most people learn best with positive reinforcement. When managing your team, recognize most people learn best the behavior desired, through encouragement and when things are done correctly. Your host, John Buzza Download the huddle here: Team Huddle for 9/7...
The Fastest Way to Jumpstart Hygiene Profits with Rachel Wall
Summary: Many dentists claim that they have an integrated Team; if this is true then why do so many try to do everything themselves? In the second part of this popular interview from the GOLD Network, Rachel Wall shows how Dental Hygienists, and indeed all members of the Team, should be enrolled and encouraged to grow the Practice.
Actions speak louder than words
Actions speak louder than words. Express your views via words, you will earn your credibility through your actions. Lead through your actions. Your host, John Buzza Download the huddle here: Team Huddle for 8/31...
How to Get Your Team on the Same Page
Even more than preventing lawsuits, your Team must function as a unit, which risk management expert Linda Harvey says means they walk the same walk and they talk the same talk (without being robots).
In this interview Linda Harvey covers the following:
- In this changing market of employees and skills, it is smart to get every one on the same page, no matter where they work in the practice.
- Communicating your message effectively to patients is your job, and your Team's job; make sure they say it right every time!
- While everyone is busy watching the front door, who's watching the back door, so that those hard earned profits are not needlessly lost to fine, penalties, or cusotmer complaints?
- Who safeguards the back door and protects the entire office?
The same mind...
The same mind used to create a problem cannot be used in solving the problem. Change your state of mind, before asking yourself the better question. Your host, John Buzza Download the huddle here: Team Huddle for 8/24...
The 7 Steps for Disaster Preparation and Your Practice
Summary: Rarely do people deal with disaster until it strikes. In your dental practice, this habit could destroy your business. And not just from a physical disaster (which luckily are fairly rare), but the new challenges related to technology, privacy issues surrounding patient's records, etc. It's a new world and you have to be prepared, which is what the 7 Steps are all about.
When a patient tells you...
When a patient tells you they can't afford, it, what they are really saying is, "you haven't educated me on the value of this, with the benefits outweighing the investment." Your host, John Buzza Download the huddle here: Team Huddle...
Why is Leadership important to a Dentist? (Because it's the catalyst...)
Summary: You are busy, and about to get into dealing with your patients. Why is leadership important to you? In part 2 of this interview with Robert Spiel, you will learn that:
- How to turn your Team into unstoppable leaders, so while you are working they are generating more patients for you.
- Leadership builds trust, something lacking in most dental practices that are struggling today. You must set the example.
- While most dentists love the clinical side of the practice, remember what you learned in school about catalysts...these are the things that make all the difference. Leadership is as important as clinical skill to a successful practice.
What we focus on...
What we focus on, or measure, improves. Where attention goes, energy flows. Your host, John Buzza Download the huddle here: Team Huddle for 8/10...
Trust is the New Currency -- How to Improve Team Productivity
Dentists have expectations of their Team Members, yet do you know that Team Members have their own expectations? If you don''t meet them, you will undermine your success.
- What does trust have to do with the dental office?
- Are you as trustworthy as you expect your Team to be?
- What does trust mean to your practice?
- What are the attributes of a person you trust?
- How to develop confidence, integrity, and character in your Team
- How to fill the emotional bank "trust" account (who shows up on time every day develops trust)
You can only manage what you measure
You can only manage what you measure. Be concise with your team with what you expect of their management roles. Have them measure what they manage. Your host, John Buzza Download the huddle here: Team Huddle for 8/3...
Encourage the best in others
Encourage the best in others. Compliment, reward, catch others on your team doing things right, help them be the best they can be by enhancing their good talents and finding others who's strengths are your weakness. Your host, John Buzza...
Pause for a moment
Fear cannot live where gratitude exists. Just as the light erases darkness, gratitude erases fear. When you or your team feel fear, pause for a moment and find something in that circumstance to be grateful for. Your host, John Buzza...
Grow Your Practice, WRAP Your Patients in Care
Subject: Grow Your Practice: WRAP Your Patients in Care
Guest Expert: Bob Spiel of Spiel Consulting.
Summary: We're in a strange environment right now. How important is patient care today? It's never been more important than today. It's never more important because:
- Every patient is so valuable in the success of the practice, both immediately and long term.
- As we treat patients with outstanding patient service, we're establishing where this practice will be once this recession is over.
- The Middle tier of practices in America, and lower tier as well, are cutting back, cutting costs and taking a hunkering down attitude. This is your opportunity, because in closing down things related only to cost, often you sacrifice the personal interactions which will help you now and in the future.
When you own your own business...
When you own your own business, you need to know the primary roles of being the owner: *Recognizing underutilized resources *Allocating of resources: time, energy, people, money *Willing to make the tough decisions timely and follow through. Your host, John...
OSHA & HIPAA Want to Know -- What's Your Disaster Management Plan?
Imagine giving someone an injection when an earthquake hits? It happened to me and anywhere you live in the U.S., there are disasters like tornadoes, floods, hurricanes, earthquakes, and of course, fire. Are you prepared, and even more importantly, do you know by law you may have to be prepared? In this interview, Marianne Harper spills the beans on disaster management, what you must know, and how to avoid getting caught unprepared.
Celebrate successes
Celebrate successes. No matter the size, all success leads to more success if encouraged, reinforced and praised. Your host, John Buzza Download the huddle here: Team Huddle for 7/6...
Expert #28 -- Is Communication or Technical Skill more important to your dental practice?
Guest Expert: Lisa Philp of Transitions Online
Summary: Treatment Coordinators can help you with the 5 Engines and 21 Value Drivers that will make or break your business. In this classic interview from the GOLD Network, Lisa Philp shows you why communication is more important than technical skill to your dental practice, proven by studies and her rich experience in the industry.
When managing others...
When managing others, praise in public, refine in private. Your host, John Buzza Download the huddle here: Team Huddle for 6/29...
Expert Series #27 - Is Your Dental Practice's Trust Account Empty or Full?
Your Dental Team is the key to your success. And its success is dependent on trust.
In this insightful interview, Shari Tastad and Fran Pangakis explore the issues of trust including:
- What does trust have to do with the dental office?
- Are you as trustworthy as you expect your Team to be?
- What does trust mean to your practice?
Would they renew or extend your contract?
If you had a Board of Directors of your practice, would they renew or extend your contract? What would you do if you were hired today to run the practice and you were not the only owner? What would the...
Expert Series #26 - Risk Management - Preventing Pain in your Pocketbook
Every practice is feeling the economic crunch at some level or another. In times like these, it is tempting to take short cuts, watching the bottom line, and ignoring the consequences.
While increasing revenue to your practice is a needed focus, are you watching how much potential revenue could be going out the back door of your practice such as employee and/or customer lawsuits? Do you know how much of your hard earned revenue could be heading out the door?
Ask a better question
If you want a better answer, ask a better question. If you find yourself asking the same question, out loud or internally, not getting the answers you want or need, refine your questions. Also, ask it with the applicable frame...
Expert Series #25: Oral Cancer Series 3 0f 3 with Dr. Jonathan Bregman
This is part 3 of the Oral Cancer Series with Dr. Jonathan A. Bregman. This week we share part 3 of a 3-part series on Oral Cancer with Dr. Jonathan Bregman, including an Action Plan Outline you can refer...
Expert Series #25: Oral Cancer Exams, 3 0f 3 with Dr. Jonathan Bregman
This week we share part 3 of a 3-part series on Oral Cancer with Dr. Jonathan Bregman, including an Action Plan Outline you can refer to (all shared from the GOLD Practice Network, http://www.mydentalchannel.com/now) You can listen to this...
Practice Pyramid Matrix
Practice Pyramid Matrix: Patients first, practice second, players on the team third.... When questions arise on what or how the practice should do something, run it through this matrix for better answers. Your host, John Buzza Download the huddle here:...
Expert Series #24: Oral Cancer Series 2 0f 3 with Dr. Jonathan Bregman
This is part 2 of the Oral Cancer Series with Dr. Jonathan A. Bregman. This week we share part 2 of a 3-part series on Oral Cancer with Dr. Jonathan Bregman, including an Action Plan Outline you can refer...
Perspective is important
Coaches, friends, mentors, advisors, all help give you perspective to the things you can't see of yourself, when you are in your "swing". Perspective is important to correct unaware habits. Your host, John Buzza Download the huddle here: Team Huddle...
Hope and Optimism are critical
While hope and optimism are critical to maintain a positive perspective, neither are business strategies. Remain hopeful and optimistic in spirit and grounded when planning. Your host, John Buzza Download the huddle here: Team Huddle for 5/25...
Personal enjoyment and profits with MyDentalChannel Guest Expert Robert Spiel
MyDentalChannel Expert Series #22 Guest Industry Expert: Robert Spiel You need to take fear out of the picture and repeat after me: "I refuse to waste a perfectly good recession!" As a business, these trials and storms can actually cement...
Team Huddle Motivation for the Week
When goal setting for your practice, separate the difference between goals to reach for (share with the team) and projections for the business of collections and expenses. Make your goals high and you projections conservative. Your host, John Buzza Download...
Being Brilliant with the Basics with Amy Kirsch
MyDentalChannel Expert Series #21 Guest Industry Expert: Amy Kirsch Being brilliant with the basics is one way to increase your customer retention and help with your internal marketing. In this economy, many patients are delaying treatment options for many reasons....
Team Huddle--keep your horses in front of the cart...
Keep your horses in front of the cart! If you align your team with congruent directions, nourishment and encouragement, they will pull you in the direction you want them to go. They will be happier and you all will go...
Expert Series #20: Powerful Practices with Laura Jamison
MyDentalChannel Expert Series #20 Guest Industry Expert: Laura Jamison Going back to the basics will help you have a powerful practice. Only you can write the manual on how your practice can be an extremely successful one. It is very...
Good is often the enemy of Great
Avoid complacency when things are good. If you strive for excellence, "good enough", simply is not. Your host, John Buzza Download your PDF version here...
Team Huddle--there is rarely a time in the future...
There is rarely a time in the future, when treating your patients will cost less, or be less painful. Educating, serving, and doing so swiftly is often the best service to patients. If we pause, there are very few clinical...
Reframe your thinking--Team Huddle
Reframe your thinking from "sales" to "education" or "service". Your psyche, your team and your patients will thank you for it. In practice: Most of us think a case presentation or a financial arrangement is a "sale". For many doctors,...
Expert Series #18: The Future of Dentistry and Medical with Christine Taxin
MyDentalChannel Expert Series #18 Guest Industry Expert: Christine Taxin The dental industry is evolving to include more and more medical aspects. Are you preparing your practice for the shift? In this informative interview we touch on: *The types of dentistry...
Team Huddle--Seek the counsel of others
Seek the counsel of those who will tell you the truth about yourself, even if it is uncomfortable to hear it. Mere commendations will not result in the improvement needed to reach excellence. In practice: Support of friends and family...
Expert Series #17: Emotional Intelligence with Shari Tastad and Fran Pangakis
MyDentalChannel Expert Series #17 Guest Industry Experts: Shari Tastad and Fran Pangakis You should always invest in your team, and especially during tough economic times. The bonus is that once the recession is over, you will be poised for action...
Team Huddle #7 Motivation for the Week - Trying and Improving Results
"Trying" to do something is an honorable justification for failing. Download your copy to print out here. In practice: "Trying" is the way the psyche justifies not accomplishing the goals you set for yourself. Be truthful with yourself, self-...
As a leader...
"As a leader, it is important to clearly understand and communicate the difference between abdicating vs. delegating." In practice: To those to whom you delegate, set the person up for success, not confusion. Clearly state the desired outcome, the time,...
Two ways to increase profits...
"While there are two simple ways to increase profit--increase revenue or decrease expenses--there are millions of ways to complicate it..." In practice: Focus on the areas in your practice which have the most dramatic influence upon collection or expenses first....
MyDentalChannel Update March 16: Seek the truth
"Seek the counsel of people who will tell you the truth about yourself. Mere commendation will not bring the improvement you seek or need." In practice: Encourage and welcome constructive criticism from trusted sources. Most of us do not...
Want a better answer? MyDentalChannel Team Huddle March 9
"If you want a better answer, ask a better question." In practice: Take a moment before asking, to be clear in what you are asking of someone else. If they do not give you the answer you seek, pause,...
Your motivational team huddle for February 23rd
"Most of us will not move until the discomfort of our current position is greater than the discomfort of change." In practice: Welcome the shift, the stretch, the reach beyond your comfort. Too often we focus on being comfortable,...
Leading your Team during a Recession with MyDentalChannel Guest Experts Shari Tastad and Fran Pangakis
MyDentalChannel Expert Series #11 Guest Industry Experts: Shari Tastad and Fran Pangakis You should always invest in your team, and especially during tough economic times. The bonus is that once the recession is over, you will be poised for action...
Team Huddle Motivation for the Week
"Everything you want in your life rests beyond your comfort zone. If it were comfortable, you would already have it." In practice: Most of us reach to the end of our comfort zone, to try and grasp the things we...
Team Huddle Motivation for the Week
"Doing what needs to be done may not make you happy, but it will make you great." In practice: Part of the responsibility of being an owner of a business, a parent, or a care giver, is to do the...
Oral Cancer Screening -- How Important Is It To Your Practice?
MyDentalChannel Expert Series #7 Guest Dental Expert: Dr. Jonathan Bregman What you are about to listen to is a special, short excerpt from the GOLD Practice Network Expert Series. I've picked a private interview for you, sharing the insights, ideas,...
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