Subject: What Separates an Ordinary From Extraordinary Practice?
We really want our dental teams to know there is hope and that we can continue to grow and excel even in today's economy. In this insightful interview we discuss:
Choose to Be Happy
"I, not events, have the power to make me happy or unhappy today. I can choose which it shall be.” Groucho Marx
In practice:
Think about your attitude when you walk in the Practice; keeping a positive attitude — choosing to be happy — will help you serve your patients. Be grateful for what you have, and pass that onto patients.
It is your choice.
"You don't get paid for the hour. You get paid for the value you bring to the hour." Jim Rohn
In practice:
Instead of counting the minutes and hours in a day, add up the value you bring patients. More than work, the payment you get will be in smiles, returning patients, and a better connection between yourself and the important work you do.
Bring value every day.
Cash flow covers up a lot of inefficiencies within a business. Many Doctors misunderstand cash flow as profit... be careful not to be mislead by false indicators of practice profit. Your host, John Buzza Download the huddle here: Team Huddle...
Begin with the end in mind. From where ever you start, or begin, be clear of where you want to end. Every journey starts with a clear understanding of where you begin and a destination in mind. Only then can...
Most people learn best with positive reinforcement. When managing your team, recognize most people learn best the behavior desired, through encouragement and when things are done correctly. Your host, John Buzza Download the huddle here: Team Huddle for 9/7...
Actions speak louder than words. Express your views via words, you will earn your credibility through your actions. Lead through your actions. Your host, John Buzza Download the huddle here: Team Huddle for 8/31...
The same mind used to create a problem cannot be used in solving the problem. Change your state of mind, before asking yourself the better question. Your host, John Buzza Download the huddle here: Team Huddle for 8/24...
When a patient tells you they can't afford, it, what they are really saying is, "you haven't educated me on the value of this, with the benefits outweighing the investment." Your host, John Buzza Download the huddle here: Team Huddle...
What we focus on, or measure, improves. Where attention goes, energy flows. Your host, John Buzza Download the huddle here: Team Huddle for 8/10...
You can only manage what you measure. Be concise with your team with what you expect of their management roles. Have them measure what they manage. Your host, John Buzza Download the huddle here: Team Huddle for 8/3...
Encourage the best in others. Compliment, reward, catch others on your team doing things right, help them be the best they can be by enhancing their good talents and finding others who's strengths are your weakness. Your host, John Buzza...
Fear cannot live where gratitude exists. Just as the light erases darkness, gratitude erases fear. When you or your team feel fear, pause for a moment and find something in that circumstance to be grateful for. Your host, John Buzza...
When you own your own business, you need to know the primary roles of being the owner: *Recognizing underutilized resources *Allocating of resources: time, energy, people, money *Willing to make the tough decisions timely and follow through. Your host, John...
Celebrate successes. No matter the size, all success leads to more success if encouraged, reinforced and praised. Your host, John Buzza Download the huddle here: Team Huddle for 7/6...
When managing others, praise in public, refine in private. Your host, John Buzza Download the huddle here: Team Huddle for 6/29...
If you had a Board of Directors of your practice, would they renew or extend your contract? What would you do if you were hired today to run the practice and you were not the only owner? What would the...
If you want a better answer, ask a better question. If you find yourself asking the same question, out loud or internally, not getting the answers you want or need, refine your questions. Also, ask it with the applicable frame...
Practice Pyramid Matrix: Patients first, practice second, players on the team third.... When questions arise on what or how the practice should do something, run it through this matrix for better answers. Your host, John Buzza Download the huddle here:...
Coaches, friends, mentors, advisors, all help give you perspective to the things you can't see of yourself, when you are in your "swing". Perspective is important to correct unaware habits. Your host, John Buzza Download the huddle here: Team Huddle...
While hope and optimism are critical to maintain a positive perspective, neither are business strategies. Remain hopeful and optimistic in spirit and grounded when planning. Your host, John Buzza Download the huddle here: Team Huddle for 5/25...
When goal setting for your practice, separate the difference between goals to reach for (share with the team) and projections for the business of collections and expenses. Make your goals high and you projections conservative. Your host, John Buzza Download...
Keep your horses in front of the cart! If you align your team with congruent directions, nourishment and encouragement, they will pull you in the direction you want them to go. They will be happier and you all will go...
Avoid complacency when things are good. If you strive for excellence, "good enough", simply is not. Your host, John Buzza Download your PDF version here...
Reframe your thinking from "sales" to "education" or "service". Your psyche, your team and your patients will thank you for it. In practice: Most of us think a case presentation or a financial arrangement is a "sale". For many doctors,...
Seek the counsel of those who will tell you the truth about yourself, even if it is uncomfortable to hear it. Mere commendations will not result in the improvement needed to reach excellence. In practice: Support of friends and family...
"Trying" to do something is an honorable justification for failing. Download your copy to print out here. In practice: "Trying" is the way the psyche justifies not accomplishing the goals you set for yourself. Be truthful with yourself, self-...
"As a leader, it is important to clearly understand and communicate the difference between abdicating vs. delegating." In practice: To those to whom you delegate, set the person up for success, not confusion. Clearly state the desired outcome, the time,...
"While there are two simple ways to increase profit--increase revenue or decrease expenses--there are millions of ways to complicate it..." In practice: Focus on the areas in your practice which have the most dramatic influence upon collection or expenses first....
"Seek the counsel of people who will tell you the truth about yourself. Mere commendation will not bring the improvement you seek or need." In practice: Encourage and welcome constructive criticism from trusted sources. Most of us do not...
"If you want a better answer, ask a better question." In practice: Take a moment before asking, to be clear in what you are asking of someone else. If they do not give you the answer you seek, pause,...
MyDentalChannel Monday Team Huddle Definition of Insanity: "Doing the same thing over and over and over again, expecting a different result." In practice: If you want a different outcome, you must use a different strategy than you have exercised...
"Most of us will not move until the discomfort of our current position is greater than the discomfort of change." In practice: Welcome the shift, the stretch, the reach beyond your comfort. Too often we focus on being comfortable,...
"One of the greatest theories known to man is the theory of compounding..." Albert Einstein In practice: the theory of compounding which most positively impacts your practice life: compounding you and your team's experience and education through time. Like compounding...
"Everything you want in your life rests beyond your comfort zone. If it were comfortable, you would already have it." In practice: Most of us reach to the end of our comfort zone, to try and grasp the things we...
"Doing what needs to be done may not make you happy, but it will make you great." In practice: Part of the responsibility of being an owner of a business, a parent, or a care giver, is to do the...
"It is our choices, not our conditions, which determine our business strength and financial independence." We create our own tone and reality within our own practice. Your team will follow the leadership you choose to create, the expectations you aspire...
"Unless you try to do something beyond what you have already mastered, you cannot grow." Ronald Osborn As Jim Collins says in Good to Great, "Good is the enemy of Great!" You have a good practice, you are a good...
"Ordinary things done consistently produce extraordinary results." Keith Cunningham Now is the time to focus internally. Get back to basics. Nothing is more powerful than simply letting our patients know that we love having them in our practice and respect...
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