Entries from My Dental Channel tagged with 'linda harvey'
How to Get Your Team on the Same Page
Even more than preventing lawsuits, your Team must function as a unit, which risk management expert Linda Harvey says means they walk the same walk and they talk the same talk (without being robots).
In this interview Linda Harvey covers the following:
- In this changing market of employees and skills, it is smart to get every one on the same page, no matter where they work in the practice.
- Communicating your message effectively to patients is your job, and your Team's job; make sure they say it right every time!
- While everyone is busy watching the front door, who's watching the back door, so that those hard earned profits are not needlessly lost to fine, penalties, or cusotmer complaints?
- Who safeguards the back door and protects the entire office?
Expert Series #26 - Risk Management - Preventing Pain in your Pocketbook
Every practice is feeling the economic crunch at some level or another. In times like these, it is tempting to take short cuts, watching the bottom line, and ignoring the consequences.
While increasing revenue to your practice is a needed focus, are you watching how much potential revenue could be going out the back door of your practice such as employee and/or customer lawsuits? Do you know how much of your hard earned revenue could be heading out the door?
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