MyDentalChannel Expert Series: Interview with Lisa Philp on the Importance of the Treatment Coordinator
Lisa Philp is the focus of this week's Expert Series Interview. And she has been sharing insights on the value and importance of the Treatment Coordinator.
Please click below to listen to this 4 minute excerpt for yourself:
Lisa Philp is the President of Transitions Group North America, a division of Benco Dental, a full service coaching company for dentistry. She graduated from East Tennesee Stare University as a Registreed Dental hygienist and has evolved into one of dentistry's most sought after leader, coach, author and speaker.
As a leader, Lisa has built a high performing team of experts who are achieving unprecedented results with client service and programs.
Listen to this excerpt for MyDentalChannel members, where Lisa shares her views on Treatment Coordinator Integration, and much more including:
* 85% of success in a dental practice is related to the ability to communicate and meet human needs
* Even a Harvard study on top MBA's claimed that 85% of their success was based on the ability to communicate and meet human needs
* In the evidence based, research oriented technical dental industry, we sometimes forget that the ability to meet human needs is even more important than technical skill.
If you are the person coming to the dentist's office, you understand that. Yet Lisa shares her insights into helping dental professionals understand that to grow your business and achieve excellence, you have to begin with the people you take care of...and the Treatment Coordinator position is critical to those efforts.