My Dental Channel

Overview

Does your dental practice rely on technical skill or communications to grow your business?

Major studies out of Harvard and Yale found:

• 85% of business success is related to our ability to communicate and relate human needs.
• 15% is based on technical ability.

If you are like many dental professionals, your practice is run opposite of these findings. Lisa Philp shows in this insightful interview from the GOLD Practice Network how to unleash the power of your Treatment Coordinator to deliver the communication skills you need, focusing on the 5 Engines (CREPT model) and 21 Value Drivers for your dental practice. What You Will Learn

• The impact the Treatment Coordinator can have on the The Dental Practice Model:
  CREPT (the 5 Engines that drive your Practice)
  
• Capacity
• Revenue
• Expenses
• Patient
• Team


• What is the "Cabinet Millionaire"
• Roles and Responsibilities of the Treatment Coordinator

The 6 Key Areas of focus in detail :

1. New Patient Experience - "The 8 Moments of Truth"
2. Financial Arrangements on the fly
3. Pre Determination Management
4. Consultation Prep and Presentation
5. Outstanding Dentistry Management
6. Tracking of Case Acceptance

About the Expert

Lisa Philp is the President of Transitions Group North America, a division of Benco Dental, a full service coaching company for dentistry. She graduated from East Tennesee Stare University as a Registreed Dental hygienist and has evolved into one of dentistry most sought after leader, coach, author and speaker.

As a leader, Lisa has built a high performing team of experts who are achieving unprecedented results with client service and programs.

As a coach, she has been instrumental in the creation and development of numerous customized client programs that have been designated approved under the PACE Program by the Academy of General Dentistry.

Lisa is also a leading speaker for major manufacturers, dental meetings, study clubs, laboratories, and professional associations. Her passion and enthusiasm has impacted thousands of dental professionals as evidenced by the numerous testimonials. As an author Lisa has been published in leading dental publications.

Lisa is a certified effectivness trainer, certified facilitator in Integrity Selling, a Certified Management Consultant as designated by the Academy of Dental Management Consultants; has been recognized in the National Register's Who's Who in Canadian Dentistry; is a member of NSA (National Speaker's Association) and CAPS (Canadian Association of Public Speakers). Lisa also teaches the dental students at the University of Toronto, Faculty of Dentistry.

Lisa's mission is to make dentistry simple and fun allowing dental professionals to achieve personal and professional fulfillment in the workplace.

Communication with your clients is the core of your business. As a practicing dentist, I know that technical skill is essential, and without communication skills you will lose in the long run. This is where you and your Treatment Coordinator are keys to the survival of your practice.

Sincerely,

John Buzza

http://www.mydentalchannel.com/now

PS The GOLD Digital Study Group is growing, see what all the buzz is about: http://www.mydentalchannel.com/now