Subject: How to Convert 50-75% of your callers to Customers with Less than a 20% no show rate
Guest Expert: Katherine Eitel of Lioness Learning, where you can find out the power of her experiential training.
Summary: In this special seminar, you will discover how to convert your incoming calls into customers. Learn the secrets to opening up a customer BEFORE you ask for the details, and much more.
Katherine Eitel will take you step-by-step into the Four Steps to a Great Call in this seminar presented exclusively by MyDentalChannel.
- Download the audio interview here:
http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/7ed73651-2541-48fc-b91d-afbfbb321bdb/KatherineEitel4Steps.mp3 - Download the Powerpoint that goes with the interview (PDF) for your Team here
http://www.mydentalchannel.com/pdf/eitel4steps.pdf
- If you are looking in from the Internet, please visit The 4 Steps to Improving Phone Skills for the Exceptional Practice
http://www.screencast.com/t/HjHi9ci9l4
- How to convert more calls to appointments
- The single biggest mistake you can make at the beginning of a phone call to ruin conversion, and how to turn this into a sale!
- Increase return on investment and subsequent referrals from
advertising callers
- Keep patients from canceling
- Improve success with:
- Price Shoppers
- Insurance-driven patients
- Emergencies
- “Cleaning only” patients
- Pending Treatment Calls
- Hygiene Reminder Calls
- Confirmation Calls
Do you know the profits you are missing if you and your team don't give the right answers, AND ask the right questions, to these inquiries:
- "I need to get my teeth cleaned."
- "Are you on my insurance plan?"
- "I have a toothache."
- Plus get insider tips to converting the Price Shopper;
learn what they are really asking for!
About the Expert
Katherine Eitel, creator of The Lioness Principle, is an international speaker, author, and experienced communications coach specializing in non-scripted, extraordinary communications for dental/discretionary healthcare and service-based business creating greater profitability and personal joy.
With over 25 years experience as chairside assistant, treatment coordinator, marketing director, and small business / practice management coach, Katherine's revolutionary communications training programs have helped hundreds of practices and small businesses throw out their old, tired scripts and access instinctive greatness improving marketing results, organizational systems, client service and verbal skills, and bottom line.
She's a nationally-renowned speaker, recipient of the coveted "Spotlight-on-Speaking" award from the Speaking Consulting Network as well as a published author in the new book, Powerful Practice. Featured in Dental Practice Report and Dental Lab Entrepreneur magazines, Katherine is a monthly columnist for Insurance Solutions and Modern Hygienist Magazine.
Katherine's remarkable client results are not only recognized by the healthcare and service industries, but also by her peers as evidenced by her Transformational Training Workshops which are sell-outs for educators, consultants, and trainers nationwide. Katherine is President of the Academy of Dental Management Consultants (2007-2008), Board Member of Speaking Consulting Network and active member of National Speakers Association.
Let me disclose that I not only interviewed Katherine, I have been a client of hers because of her warmth, her smart approach, and most of all, what you hear in this interview...common sense that applies to the bottom line. That's why we share her interview here, and in the complete video seminar on the GOLD Practice Network. It is must listening!
Sincerely,
Dr. John Buzza
http://www.mydentalchannel.com/now
PS You can find the complete interview, plus over 27 Expert training series for you and your Team , check out:
http://www.mydentalchannel.com/now - Price Shoppers