My Dental Channel

Subject: Grow Your Practice: WRAP Your Patients in Care
Guest Expert: Bob Spiel of Spiel Consulting.

Summary: We're in a strange environment right now. How important is patient care today? It's never been more important than today. It's never more important because:

1. Every patient is so valuable in the success of the practice, both immediately and long term.

2. As we treat patients with outstanding patient service, we're establishing where this practice will be once this recession is over.

3. The Middle tier of practices in America, and lower tier as well, are cutting back, cutting costs and taking a hunkering down attitude. This is your opportunity, because in closing down things related only to cost, often you sacrifice the personal interactions which will help you now and in the future.

• Download the audio interview here:
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/b7c6280a-8ed1-464a-a9df-aa55f27332dc/leadership-dentalpractice-bobspiel.mp3
• Download the Are you WRAP-ping your patients? How to Create a Profitable Practice in Good Times and Bad (PDF) here.
  http://www.mydentalchannel.com/pdf/MyDentalChannel-Spiel-Guide.pdf
• Viewing this on the Internet? Please visit Grow Your Practice: WRAP Your Patients in Care for the special interview
  http://www.screencast.com/t/1LKK5ZdMpQ

Overview: Do you WRAP your patients in care?

Every patient is critical to the success of that practice. WRAP-ping them with care means:

1. Warmth - making them feel welcome from the first phone contact to ongoing care

2. Rapport - communication creates trust and ongoing patients.

3. Ask - do you ask your patients, and your team, questions to help them understand?

4. Passion - do your patients feel the passion for your practice?

Whether you have a difficult or easy patient, an adult or child, it all comes down to providing an environment where their hearts are touched. They need to trust you clinically and as a person.

While many dentists love the clinical part of the practice, it is the personal elements that create a patient who comes back just to you. While many can learn the clinical end, the personal end of patient care is an ongoing process between you, your patients, and your team.

About the Expert

Bob Spiel is the owner of “Spiel Consulting”.

Robert Spiel, MBA, founded Spiel Consulting (www.SpielConsulting.com) to leverage his passion for working closely with dental professionals, guiding them toward peak performance and prosperity. He has 25 years' experience in transformational leadership, combined with solid financial expertise. A member of the Speaking Consulting Network, he is available to speak nationwide. You may contact Spiel via e-mail at bob@spielconsulting.com.

Many times you hear people talking about what Bob Spiel shares. Trust me, when you hear it from him, you'll know the results you should generate with your Practice today. In good markets or bad, this is essential to your success.

Sincerely,

Dr. John Buzza

http://www.mydentalchannel.com/now

PS The GOLD Digital Study Group will have this entire interview and many more, check out:
http://www.mydentalchannel.com/now