My Dental Channel

You can only manage what you measure.

Be concise with your team with what you expect of their management roles. Have them measure what they manage.

Your host,

John Buzza

Download the huddle here: Team Huddle for 8/3

What we focus on, or measure, improves.

Where attention goes, energy flows.

Your host,

John Buzza

Download the huddle here: Team Huddle for 8/10

When a patient tells you they can't afford, it, what they are really saying is, "you haven't educated me on the value of this, with the benefits outweighing the investment."

Your host,

John Buzza

Download the huddle here: Team Huddle for 8/17

The same mind used to create a problem cannot be used in solving the problem.

Change your state of mind, before asking yourself the better question.

Your host,

John Buzza

Download the huddle here: Team Huddle for 8/24

Actions speak louder than words.

Express your views via words, you will earn your credibility through your actions. Lead through your actions.

Your host,

John Buzza

Download the huddle here: Team Huddle for 8/31

Subject: How to Get Your Team On the Same Page
Expert: Linda Harvey, Horizon Consulting Group

• Download the Interview Here: (select the link below if you challenges)
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/c93c82f0-6d32-4e39-80e2-ed3194ef23e8/linda-harvey-risk-management-2.mp3
• If you are on the Internet, go here to listen to the interview.
  http://www.screencast.com/t/1UQoMfbzgZ
• Bonus Article: Download the PDF file here
  http://www.mydentalchannel.com/pdf/Linda-Harvey-risk-management.pdf

Overview

Even more than preventing lawsuits, your Team must function as a unit, which risk management expert Linda Harvey says means they walk the same walk and they talk the same talk (without being robots).

In this interview Linda Harvey covers the following:

• In this changing market of employees and skills, it is smart to get every one on the same page, no matter where they work in the practice.
• Communicating your message effectively to patients is your job, and your Team's job; make sure they say it right every time!
• While everyone is busy watching the front door, who's watching the back door, so that those hard earned profits are not needlessly lost to fine, penalties, or cusotmer complaints?
• Who safeguards the back door and protects the entire office?

About the Expert

• Linda Harvey teaches dentists and physicians how to protect their million-dollar practices through effective risk management and patient safety.
• She holds licensure in both healthcare risk management and dental hygiene.
• She combines these unique credentials to show doctors and their staffs how theycan significantly reduce risk and legal liability
• Linda complements practice management consultants whose clients need a specialist in risk management

The entire interview (available to GOLD Practice Members only) is available to our Members.

Remember that even more in challenging times, the power of your practice is the systems you put into place. Communication is a central part of any system.

Sincerely,

John Buzza

http://www.mydentalchannel.com/now

PS The GOLD Digital Study Group now has over 42 members, see what all the buzz is about:
http://www.mydentalchannel.com/now

Subject: The 7 Steps for Disaster Preparation
Guest Expert: Marianne Harper of The Art of Practice Management

Summary: Rarely do people deal with disaster until it strikes. In your dental practice, this habit could destroy your business. And not just from a physical disaster (which luckily are fairly rare), but the new challenges related to technology, privacy issues surrounding patient's records, etc. It's a new world and you have to be prepared, which is what the 7 Steps are all about.

• Download the audio interview here:
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/77725c3b-ed27-44f8-ad29-23c6267027a5/disaster-plan-dental-practice-2.mp3
• Download the Special Excerpt for the Audio (PDF) for you and your Team here
  http://www.mydentalchannel.com/pdf/MyDentalChannel-Disaster-Harper-Guide.pdf
• You can also visit here to read a longer article, "You Can't Mess With Mother Nature", by Marianne Harper on the subject of this interview.
  http://www.dentaleconomics.com/display_article/327398/54/none/none/Feat/You-can%27t-mess-with-Mother-Nature

• On the Internet? Please visit The 7 Steps for Disaster Preparation for the complete interview
  http://www.screencast.com/t/tqQrExEyKpT

Overview
HIPAA and OSHA may require that you are prepared for disasters. Listen to this interview to find out the specific steps you can take.

• Natural disasters - tornadoes, hurricanes, floods, earthquakes, icestorms, and blizzards...even tsunamis.

• Human errors - like a laptop that has patient information and someone steals the laptop

• Terrorist attacks or civil unrest

• Technological risks like viruses and hackers

• And lastly, fire

• If not, OSHA and HIPAA rules may state that you have to be prepared for all of these.

About the Expert

Marianne Harper is the owner of “The Art of Practice Management”, a dental practice management company. Her diverse educational background compares to the myriad colors on an artist’s palette that will seek to complement each other in an artistic creation. Her “palette” consists of an education major, certification in a dental assisting curriculum and courses in business and accounting. Her ability to combine these resources with her career experiences has created a consultant with multifaceted talents.

Marianne has spent almost thirty years in the dental field. The first five years were spent as a dental assistant enjoying the personal satisfaction of helping her patients with their dental needs. She then shifted her career into the business arena of dentistry. It is in this area that Marianne flourishes! She has been an office administrator for dental practices for over twenty years.

No one likes to talk about disaster preparation, yet it is a way to save money and time if and when you are hit. And in today's economy, you cannot afford to live without preparation. Listen to this interview closely and prepare, it's the smart thing to do...

Sincerely,

John Buzza

http://www.mydentalchannel.com/now

PS The GOLD Digital Study Group is filled with Experts and seminar who can help your Team and your Practice , check out http://www.mydentalchannel.com/now

Subject: Trust is the new Currency - How to Improve Team Productivity
Experts: Shari Tastad and Fran Pangakis, Shari is at Pathways Coaching and you can find Fran at Fran Pangakis Consulting

• Download the complete, audio interview here:
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/c234efe7-5ebe-488e-90ac-078804ca0470/tastad-pangakis-your-dental-practice-trust-account2.mp3
• Listen Here: (select the link below if you challenges)
  http://www.screencast.com/t/DVb2FES74d1

Overview

Dentists have expectations of their Team Members, yet do you know that Team Members have their own expectations? If you don''t meet them, you will undermine your success.

• What does trust have to do with the dental office?
• Are you as trustworthy as you expect your Team to be?
• What does trust mean to your practice?
• What are the attributes of a person you trust?
• How to develop confidence, integrity, and character in your Team
• How to fill the emotional bank "trust" account (who shows up on time every day develops trust)

About the Experts

• Shari Tastad has 17 years of clinical experience and 15 years of consulting, facilitating and coaching experience.
• She specializes in developing proven results-oriented programs for her clients.
• Shari is a member of the Academy of Dental Management Consultants (ADMC), Washington State Dental Hygiene Association and Washington State Dental Association She holds licensure in both healthcare risk management and dental hygiene.
• Fran Pangakis is a certified leadership and development professional and member of the Academy of Dental Management Consultants (ADMC). Fran has over 30 years experience in dentistry with clinical and management expertise, specializing in leadership training using Integrated Performance Management (IPM).

You know you have to establish trust with your patients. Do you extend this knowledge to your Team? That's where they grow and get their trust, which they can extend to your patients. It's that simple...trust is the new currency.

Sincerely,

John Buzza

http://www.mydentalchannel.com/now

PS The GOLD Digital Study Group is growing, see what all the buzz is about: http://www.mydentalchannel.com/now

Subject: Why is Leadership important to a Dentist? Because it's the Catalyst to success
Guest Expert: Bob Spiel of Spiel Consulting.

Summary: You are busy, and about to get into dealing with your patients. Why is leadership important to you? In part 2 of this interview with Robert Spiel, you will learn that:

1. How to turn your Team into unstoppable leaders, so while you are working they are generating more patients for you.

2. Leadership builds trust, something lacking in most dental practices that are struggling today. You must set the example.

3. While most dentists love the clinical side of the practice, remember what you learned in school about catalysts...these are the things that make all the difference. Leadership is as important as clinical skill to a successful practice.

• Download the audio interview here:
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/18e956e5-4d62-4321-bc5a-f100112dbd2b/leadership-dentalpractice-bobspiel-2.mp3
• Show Me The Profit: Budget and Overhead Control in Your Practice (PDF) from Spiel Consulting's site.
  http://www.spielconsulting.com/Home/Resources/Show%20Me%20The%20Profit%20Report.pdf

• If you are on the Internet, please visit to listen here: Why Leadership is Critical to Your Success