Subject: How to Get Your Team On the Same Page
Expert: Linda Harvey, Horizon Consulting Group
- Download the Interview Here: (select the link below if you challenges)
http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/c93c82f0-6d32-4e39-80e2-ed3194ef23e8/linda-harvey-risk-management-2.mp3 - If you are on the Internet, go here to listen to the interview.
http://www.screencast.com/t/1UQoMfbzgZ - Bonus Article: Download the PDF file here
http://www.mydentalchannel.com/pdf/Linda-Harvey-risk-management.pdf
Overview
Even more than preventing lawsuits, your Team must function as a unit, which risk management expert Linda Harvey says means they walk the same walk and they talk the same talk (without being robots).
In this interview Linda Harvey covers the following:
- In this changing market of employees and skills, it is smart to get every one on the same page, no matter where they work in the practice.
- Communicating your message effectively to patients is your job, and your Team's job; make sure they say it right every time!
- While everyone is busy watching the front door, who's watching the back door, so that those hard earned profits are not needlessly lost to fine, penalties, or cusotmer complaints?
- Who safeguards the back door and protects the entire office?
About the Expert
- Linda Harvey teaches dentists and physicians how to protect their million-dollar practices through effective risk management and patient safety.
- She holds licensure in both healthcare risk management and dental hygiene.
- She combines these unique credentials to show doctors and their staffs how theycan significantly reduce risk and legal liability
- Linda complements practice management consultants whose clients need a specialist in risk management
The entire interview (available to GOLD Practice Members only) is available to our Members.
Remember that even more in challenging times, the power of your practice is the systems you put into place. Communication is a central part of any system.
Sincerely,
John Buzza
http://www.mydentalchannel.com/now
PS The GOLD Digital Study Group now has over 42 members, see what all the buzz is about:
http://www.mydentalchannel.com/now