My Dental Channel

Team Huddles For Your Practice

Choose to Be Happy

"I, not events, have the power to make me happy or unhappy today. I can choose which it shall be.” Groucho Marx

In practice:

Think about your attitude when you walk in the Practice; keeping a positive attitude — choosing to be happy — will help you serve your patients. Be grateful for what you have, and pass that onto patients.

It is your choice.

Your host,

John Buzza

Download the huddle here: Team Huddle for 10/05

Team Huddles For Your Practice

Close to Success

"Many of lives failures are experienced by people who did not realize how close they were to success when they gave up.” Thomas Edison

In practice:

You will have days where things go wrong in the practice, where everything seems to be out of order. Remember that the failures are there to teach you how to do it right. The real success is what you show when failure or challenges present themselves.

Adapt and enjoy the ride.

Your host,

John Buzza

Download the huddle here: Team Huddle for 10/12

Team Huddles For Your Practice

Learn and Change to Grow

"We are not damned by the things we do, but by the things we need to change and don’t.” John Giroux

In practice:

Making mistakes is not the problem; learning from them is the challenge. Don’t sweat the little things that happen, and be sure to change what you can so the mistakes are not repeated. That’s the important part!

Your host,

John Buzza

Download the huddle here: Team Huddle for 10/19

Team Huddles For Your Practice

There's No Right and Wrong, Just Right and Left

"Think you can, think you can’t; either way, you’ll be right.” Henry Ford

In practice:

You are what you think, and the word can’t is one that eliminates all chances to correct a challenge. When you think you can, there’s a possibility for change. When you think you can’t, you eliminate that possibility.

Think, and know, that you can...always.

Your host,

John Buzza

Download the huddle here: Team Huddle for 10/26

Subject: Increase Your Efficiency By Improving Your Emergency Management Systems
MyDentalChannel Expert: Lois Banta of Banta Consulting

• Are your team roles clearly defined?
• Does your team know who is responsible for certain duties?
• Is anyone taking ownership of the office procedures?
• Are you matching personalities with positions for the maximum impact on your clients?

• Download the Lois Banta interview here:
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/9fc49d5d-04b3-47ab-8dbe-05c1acca2332/Banta-emergencymanagement.mp3
• Check out Lois Banta's Build Your Practice Presentation
  http://www.bantaconsulting.com/assets/docs/Build%20Your%20Practice%20%20%20Handout.pdf

• On the Internet? Please visit Increase Your Efficiency By Improving Your Emergency Management Systems for the interview
  http://www.screencast.com/t/vAuHJwJQew5NF

What You Will Learn

Do you have written systems for practice management in your office?  Are you consistently frustrated by your numbers?  Do you know what numbers to track in your practice?  Does your dental team know and share in your goals?  These are questions that must be answered to insure a happier, more profitable practice.  You will learn how to monitor your practice effectively through proven systems, streamlined scheduling, effective communications and internal marketing strategies

About the Expert

From terrified dental patient to popular international speaker and dental consultant, Lois Banta, CEO of Banta Consulting, Inc., has been involved in dentistry for more than 30 years. With extraordinary insight into the dynamics that make a practice successful, Lois delivers her message with enthusiasm and heartfelt conviction.

Beginning as a dental receptionist and quickly working her way up the administrative ladder, Lois discovered secrets that make a practice successful. Always the innovator, Lois developed a successful method to schedule for optimum production, developed techniques to resolve outstanding insurance claims (The Insurance Detective), and structured financial policies to make the practice healthy and profitable.

Lois Banta’s SCI approach (See, Commit, and Implement) has allowed her to take practices from mediocrity to excellence.  Her no-nonsense approach and tenacity have earned this 5 ft. tall dynamo the apt reputation, “Ten Feet Tall & Bullet Proof.”   As a staff trainer and team builder, Lois has an effective way of teaching the entire dental staff how to move in the same direction, while doing their individual tasks.  Her recipe for success is for practices of all sizes and her program a “must have” for dentists who are committed to reaching their potential. 

Through Banta Consulting, Lois provides her expertise to dental practices, both large and small, across the country and internationally.  And as a highly sought after speaker on the American Dental Association circuit and other popular venues, Lois' seminars are a must for every member of the dental team. Lois also has written monthly columns for Dental Practice Reports, AGD Journal and has been a featured writer and Australian Dental Journal plus other numerous journals.

Sincerely,

Dr. John Buzza

http://www.mydentalchannel.com/now

PS This interview, and many more are available right now , check out: http://www.mydentalchannel.com/now

Subject: How to Find the Right Employees for Your Practice
MyDentalChannel Expert: Kathy Asted of Asted Consulting

We really want our dental teams to work flawlessly with each; however, that isn't always the case. The key is to have detailed job descriptions so expectations are documented.

In this interesting interview we discuss:

• The biggest asset in your office is your staff, but the number 1 stressor for Dentists.
• Why you must have a personnel policy specific to dentistry and incorporates your state laws.
• How to effectively hire your next team member.

• Download the Kathy Asted interview here:
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/dfbc462c-2211-4f46-8dd5-fdd3df18dff0/Asted-1-humanresources.mp3
• Read and download Kathy Asted's insightful look, Continuing Education - Who Pays?
  http://www.dentalcare.com/media/en-US/pmkt/pdf/02_continuing_ed.pdf

• On the Internet? Please visit How to Find the Right Employees for Your Practice for the interview
  http://www.screencast.com/t/2JhEXRIRAQq

What You Will Learn

In Jim Collins' book, From Good to Great, Kathy quotes:

"To become a great company you first must get the right people on your bus and secondly you must get those people on the right seats."

She shows you how proper procedures and documentation cannot only become the lifeblood of your practice, it's essential to helping your employees figure out what to do with their job, and how to do it.

The key that Kathy focuses on is your job descriptions, because they can't find out what to do unless you tell them. Simple, yet do you do this for your practice? And can you improve?

About the Expert

Kathy Asted started her career in dentistry over 20 years ago by managing a family owned dental office. This experience provides a focus, depth and special insight of practice ownership to her work as a dental management consultant.  With a BA in Business Administration from Gustavus Adolphus College, Kathy has both training and experience in all areas of business as well as dental practice management, including hiring of associates and staff; contract negotiations; accounts receivable monitoring; insurance tracking; and expanded scheduling.   Additionally she controlled accounts payable, has experience in using several dental software programs, and negotiated the sale of a practice.

Kathy is president of Asted Consulting Associates, LLC located in Andover Minnesota, (just north of Minneapolis).  She enjoys Scuba Diving and Snorkeling with her husband Paul as well as reading and Playing Bridge.   

Kathy has been a member of the Speaking Consulting Network, is currently active in Business Network International and is a member of the Academy of Dental Management Consultants.  Kathy is a Certified HR Compliance Consultant and Certified Integrated Performance Management (IPM) Consultant with Bent Ericksen and Associates.  IPM is a tool which is used for hiring, team building, leadership development and motivators.  She has also completed Transformational Training and is a Certified Trainer.  Kathy has a philosophy of bringing education and enthusiasm for dentistry to her clients and their teams, while improving their overall practice success.

Sincerely,

Dr. John Buzza

http://www.mydentalchannel.com/now

PS This human resources-centric interview, and many more are available right now , check out: http://www.mydentalchannel.com/now

Subject: What Separates an Ordinary From Extraordinary Practice?

MyDentalChannel Expert: Judy Kay Mausolf of Practice Solutions Inc.

We really want our dental teams to know there is hope and that we can continue to grow and excel even in today's economy. In this insightful interview we discuss:

• What is the one thing that separates a typical practice from an extraordinary practice?
• How can you have effective team meetings AND how to get results.
• How you can actually grow in this economy.
• How you can get your team on board to give a congruent message to the patients.
• How the practice image is important to everyone.

These innovative tips on effective communication and team leadership are imperative in this down economy--they will help you create your own GOLD Practice.

• Download the Judy Kay Mausolf interview here:
  http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/3d52a852-eece-4813-9ed9-58a185130a10/Mausolf-extraordinarypractice-1.mp3
• Download Judy Kay Mausolf's Report, Eliminating Tension, Misunderstandings and Gossip: Elevating the Level of Communication
  http://www.practicesolutionsinc.net/pdf/Article%20-%20Eliminating%20Tension%20Misunderstanding%20and%20Gossip.pdf

• On the Internet? Please visit The Difference Between an Ordinary and Extraordinary Practice for the energetic interview
  http://www.screencast.com/t/um3zzHnb6

What You Will Learn

There is one critical factor that causes 95% of the dentists aftergraduating to struggle or even fail? They lack the leadership skills necessary to create a culture of success in their practice. This statistic was obtained after interviewing hundreds of dentists over the past twenty plus years.

The vast numbers of dentists I interviewed graduated from dental school, without attending a single management class. Once they opened their own practice they were expected to be “Practice Management” experts and be equipped with all the qualities and skills of a great business leader. None of us are born with these skills they need to be developed.

About the Expert

With over 20 years in the industry, Judy Kay Mausolf’s speaking and performance coaching focuses on communication, leadership, team revitalization and image enhancement.  Known as The Potentiality Expert, her ability to inspire and empower helps others connect to their potential and discover what is in the way of their success.  Service and results-driven, Judy Kay offers winning systems and vital information through interaction and real life examples that anchor firmly in the minds and attitudes of attendees.  She is a member of the National Speakers Association (National and Minnesota Chapter), Speaking Consulting Network and an Advanced Transformational TrainerTM.  She is a contributing author for Dental Economics and the Observer and publishes a monthly newsletter entitled “Show Your Shine”. 

Sincerely,

Dr. John Buzza

http://www.mydentalchannel.com/now

PS This energetic interview, and many more are available right now , check out: http://www.mydentalchannel.com/now

Subject: New Video Series -- MyDentalChannel Business Survival Guide

MyDentalChannel Expert: Dr. John Buzza and Larry Guzzardo, Training Specialist

• Download the 3-minute video of the new MyDentalChannel Dental Business Survival Guide here
• http://www.screencast.com/t/LzssrCif4Yj



• If you prefer to listen instead of watch, then go here:
• Download the Audio-Only recording of the interview
• http://content.screencast.com/users/MyDentalChannel/folders/GOLD Network/media/add3d75f-29ac-41d5-b293-76f1e7fe7b96/MDCGuide-1-Intro.mp3
• Download Larry Guzzardo's special document that goes with the video here
• http://www.mydentalchannel.com/pdf/mydentalchannel-brokenappointments-brief.pdf

• Are you frustrated by patients who do not show up, or cancel at the last moment?



• In part 1 of the new video series, Dr. Buzza interviews Larry Guzzardo, sharing an insider's view of a real dentist applying a real solution in the dental practice.



• We'll cover what you can do with your Team, and who the most important person is to ask the patient to come back and make them feel important.



• This video series is created by Dr. John Buzza, founder and active dentist who shows you practical ways to increase the number of patients you have by making sure they show up (and Larry Guzzardo's information is critical here, so be sure to listen carefully).

What You Will Learn

You and your Team may curse people who don't show or cancel, yet what you are missing is the chance to:

• Bring patients in and committed to show up because they are important;
• Understand why the dentist her/himself should invite certain patients back so they feel special;
• Lower your cancellation rates and no-shows through a few simple steps;
• Change your business approach in changing economic conditions to make you outshine your competition;
• Develop criteria you should use in setting up appointments and rewarding those who do it right on your Team;
• Learn from a noted expert who has helped many dental practices get things going and profitable.

About the Expert

Larry began his 24-year career as a training specialist where he delivered in-house training programs such as active listening, customer service, stress management, and career development.

Since turning to full-time dental consulting 14 years ago, Larry has focused his talents and experience exclusively on dental practice management, business systems, and leadership development. Larry has presented numerous workshop series including, "Winning Patient Acceptance," "Business Communication Systems," and "The Leadership Challenge."

Larry has spoken to professionals across the United States on Practice Management, having received the Speaker's Appreciation Award from the Atlanta Dental Hygienist Association, Florida National Dental Congress, the New York Dental Society - Erie Canal Dental Conference, the Berkshire District Dental Association, and the National University of Mexico, as well as a Certificate of Appreciation from the Georgia Dental Association and has earned Certificates of Recognition from the American Dental Association.

The Hinman Dental Society has also presented Larry with Certificates of Appreciation for his table clinic presentations. He also served as a member of the faculty at the Dawson Center for Advanced Dental Study where he taught patient communication. You can find Larry listed in the American Dental Society (ADA) Directory of Dental Practice Management Consultants.



Larry is also certified to administer the DiSC Personality Profile, is a member of the Academy of Dental Management Consultants, a Certified Standard Operating Procedures (SOP's) Consultant and has contributed articles for various publications. Larry actively promotes adult literacy in the community by volunteering to serve on the Board of Directors for Project READ as chairman of the program development committee.

What Larry and I are doing with this video series has rarely been done before; take a real dentists with real challenges, just like you, and get answers toy our questions, along with the documents to implement it in your practice.

I hope you enjoy this continuing video series brought to you by MyDentalChannel.

Sincerely,

Dr. John Buzza

http://www.mydentalchannel.com/now

PS The entire 22-minute video, and 6 page worksheet that goes with it, are available for our GOLD members , check out:
http://www.mydentalchannel.com/now