"Ordinary things done consistently produce extraordinary results." Keith Cunningham
Now is the time to focus internally. Get back to basics. Nothing is more powerful than simply letting our patients know that we love having them in our practice and respect them enough to ask them to send more people just like themselves. Make a commitment each day at the morning huddle! Look at the schedule. Who is going to ask who for a referral today!
"Unless you try to do something beyond what you have already mastered, you cannot grow."
Ronald Osborn
As Jim Collins says in Good to Great, "Good is the enemy of Great!" You have a good practice, you are a good leader, a good team member. What step can you take this week to grow towards GREAT!
Remember...a journey of a thousand miles begins with the first step.
Here's to being Great!
Your host, John Buzza
"It is our choices, not our conditions, which determine our business strength and financial independence."
We create our own tone and reality within our own practice. Your team will follow the leadership you choose to create, the expectations you aspire toward. External forces may shade your practice in temporary periods, but your practice is not the flag blowing in the wind of economic, or business climate.
Here's to creating and leading!
Your host, John Buzza
"Doing what needs to be done may not make you happy, but it will make you great."
In practice: Part of the responsibility of being an owner of a business, a parent, or a care giver, is to do the things in life which need to be done.
Here's to doing what needs to be done!
Your host, John Buzza
"Everything you want in your life rests beyond your comfort zone. If it were comfortable, you would already have it."
In practice: Most of us reach to the end of our comfort zone, to try and grasp the things we want to add to our lives. Whether it is managing the team, refining the practice, or growth needed in the practice. All require us to stretch beyond our current comfort zone.
So, welcome the stretch!
Your host, Dr. John Buzza
"One of the greatest theories known to man is the theory of compounding..." Albert Einstein
In practice: the theory of compounding which most positively impacts your practice life: compounding you and your team's experience and education through time.
Like compounding interest, the appreciation of your team's value shall increase over time. Impacts upon your financial life: start saving as early as possible in your career, and allow the theory of compounding interest to work and grow in your favor. When you wait a year, you lose the last year of your compounding accumulation, not the amount you postponed in saving...
So, start compounding now!
Your host, John Buzza
"Most of us will not move until the discomfort of our current position is greater than the discomfort of change."
In practice: Welcome the shift, the stretch, the reach beyond your comfort. Too often we focus on being comfortable, rather than being our best. Strive toward your best; your patients, your family and all those around you deserve your very best.
So, start stretching and growing!
Your host, John Buzza
"If you want a better answer, ask a better question."
In practice: Take a moment before asking, to be clear in what you are asking of someone else. If they do not give you the answer you seek, pause, regroup, and refine your question to be a better question. Take responsibility for your questions, being partly responsible for influencing the quality of any answer you receive.
So, ask better questions!
Your host, John Buzza
"Seek the counsel of people who will tell you the truth about yourself. Mere commendation will not bring the improvement you seek or need."
In practice: Encourage and welcome constructive criticism from trusted sources. Most of us do not have a good mirror reflection of the areas we can improve upon. Have others in your life who are better than you in the things you want to improve upon.
So, start seeking counsel!
Your host, John Buzza
"While there are two simple ways to increase profit--increase revenue or decrease expenses--there are millions of ways to complicate it..."
In practice: Focus on the areas in your practice which have the most dramatic influence upon collection or expenses first. Remember, any areas where you can improve expenses converts 100% to reaching your bottom line profit. Collections, still have a "cost to deliver," thus a $20K reduction in expenses is far more valuable than a $20K increase in collections.
So, focus on improving your expenses!
Your host, John Buzza
"As a leader, it is important to clearly understand and communicate the difference between abdicating vs. delegating."
In practice: To those to whom you delegate, set the person up for success, not confusion. Clearly state the desired outcome, the time, the budget, and the tone of the project. Giving the responsibility of the project, without creating the boundaries, makes it confusing for both parties, and lowers the likelihood of satisfaction by both parties.
So, clearly state your expectations!
Your host, John Buzza
Download the PDF version here.
Definition of Insanity: "Doing the same thing over and over and over again, expecting a different result."
In practice: If you want a different outcome, you must use a different strategy than you have exercised in the past. Look for new strategies, ask others for their input. Ask yourself, if my best friend had this challenge, what would I encourage them to do?
So, start using a different strategy!
Your host, John Buzza
"Trying" to do something is an honorable justification for failing.
Download your copy to print out here.
In practice:
Seek the counsel of those who will tell you the truth about yourself, even if it is uncomfortable to hear it. Mere commendations will not result in the improvement needed to reach excellence.
In practice:
Your host,
John Buzza
Reframe your thinking from "sales" to "education" or "service". Your psyche, your team and your patients will thank you for it.
In practice:
Most of us think a case presentation or a financial arrangement is a "sale". For many doctors, sales maybe a sour tasting word.
Really it is an opportunity to educate and serve the patients needs. It is exciting to help others, teach and educate others, and serve them in their path of life.
Your host,
John Buzza
There is rarely a time in the future, when treating your patients will cost less, or be less painful.
Educating, serving, and doing so swiftly is often the best service to patients. If we pause, there are very few clinical instances, where a patient will be "better served" with less pain, less cost, less inconvenience, if they wait on their treatment.
Your host,
John Buzza
Avoid complacency when things are good. If you strive for excellence, "good enough", simply is not.
Your host,
John Buzza
Download your PDF version here
For the complete Team Huddles and interviews, over 27 others at no cost, please visit GOLD, the business network for dentists.
Reference
http://goldpracticenetwork.com/?xgi=aVwl79H
Keep your horses in front of the cart!
If you align your team with congruent directions, nourishment and encouragement, they will pull you in the direction you want them to go. They will be happier and you all will go further with less effort.
Your host,
John Buzza
Download the huddle here: Team Huddle for 5/11
When goal setting for your practice, separate the difference between goals to reach for (share with the team) and projections for the business of collections and expenses. Make your goals high and you projections conservative.
Your host,
John Buzza
Download the huddle here: Team Huddle for 5/18
While hope and optimism are critical to maintain a positive perspective, neither are business strategies. Remain hopeful and optimistic in spirit and grounded when planning.
Your host,
John Buzza
Download the huddle here: Team Huddle for 5/25
Coaches, friends, mentors, advisors, all help give you perspective to the things you can't see of yourself, when you are in your "swing". Perspective is important to correct unaware habits.
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/1
Practice Pyramid Matrix:
Patients first, practice second, players on the team third....
When questions arise on what or how the practice should do something, run it through this matrix for better answers.
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/8
If you want a better answer, ask a better question.
If you find yourself asking the same question, out loud or internally, not getting the answers you want or need, refine your questions. Also, ask it with the applicable frame of mind. Ask owner questions when you are in an owner's state of mind.
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/15
If you had a Board of Directors of your practice, would they renew or extend your contract?
What would you do if you were hired today to run the practice and you were not the only owner? What would the other owners expect of you?
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/22
When managing others, praise in public, refine in private.
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/29
Celebrate successes. No matter the size, all success leads to more success if encouraged, reinforced and praised.
Your host,
John Buzza
Download the huddle here: Team Huddle for 7/6
When you own your own business, you need to know the primary roles of being the owner:
*Recognizing underutilized resources
*Allocating of resources: time, energy, people, money
*Willing to make the tough decisions timely and follow through.
Your host,
John Buzza
Download the huddle here: Team Huddle for 7/13
Fear cannot live where gratitude exists. Just as the light erases darkness, gratitude erases fear.
When you or your team feel fear, pause for a moment and find something in that circumstance to be grateful for.
Your host,
John Buzza
Download the huddle here: Team Huddle Document for you to share with your Team
Please feel free to share with friends, this and all Team Huddles are available
as a complimentary gift for you at http://goldpracticenetwork.com - always open, never a cost to you.
Encourage the best in others.
Compliment, reward, catch others on your team doing things right, help them be the best they can be by enhancing their good talents and finding others who's strengths are your weakness.
Your host,
John Buzza
Download the huddle here: Team Huddle for 7/27
You can only manage what you measure.
Be concise with your team with what you expect of their management roles. Have them measure what they manage.
Your host,
John Buzza
Download the huddle here: Team Huddle for 8/3
What we focus on, or measure, improves.
Where attention goes, energy flows.
Your host,
John Buzza
Download the huddle here: Team Huddle for 8/10
When a patient tells you they can't afford, it, what they are really saying is, "you haven't educated me on the value of this, with the benefits outweighing the investment."
Your host,
John Buzza
Download the huddle here: Team Huddle for 8/17
The same mind used to create a problem cannot be used in solving the problem.
Change your state of mind, before asking yourself the better question.
Your host,
John Buzza
Download the huddle here: Team Huddle for 8/24
Actions speak louder than words.
Express your views via words, you will earn your credibility through your actions. Lead through your actions.
Your host,
John Buzza
Download the huddle here: Team Huddle for 8/31
Most people learn best with positive reinforcement.
When managing your team, recognize most people learn best the behavior desired, through encouragement and when things are done correctly.
Your host,
John Buzza
Download the huddle here: Team Huddle for 9/7
Begin with the end in mind.
From where ever you start, or begin, be clear of where you want to end. Every journey starts with a clear understanding of where you begin and a destination in mind. Only then can you plot the map for success.
Your host,
John Buzza
Download the huddle here: Team Huddle for 9/14
Cash flow covers up a lot of inefficiencies within a business.
Many Doctors misunderstand cash flow as profit... be careful not to be mislead by false indicators of practice profit.
Your host,
John Buzza
Download the huddle here: Team Huddle for 9/21
Subject: Is Your Dental Practice's Trust Account Empty or Full?
Experts: Shari Tastad and Fran Pangakis, Shari is at Pathways Coaching and you can find Fran at Fran Pangakis Consulting
Overview
Your Dental Team is the key to your success. And its success is dependent on trust.
In this insightful interview, Shari Tastad and Fran Pangakis explore the issues of trust including:
About the Experts
Trust is as important in business as it is in your own life. Be sure to say thank you to your Team for jobs well done. The power of gratitude cannot be underestimated.
Sincerely,
John Buzza
The GOLD Digital Study Group is growing, see what all the buzz is about (open at no cost) http:/goldpracticenetwork.com
Team Huddles For Your Practice
The Value You Bring
"You don't get paid for the hour. You get paid for the value you bring to the hour." Jim Rohn
In practice:
Instead of counting the minutes and hours in a day, add up the value you bring patients. More than work, the payment you get will be in smiles, returning patients, and a better connection between yourself and the important work you do.
Bring value every day.
Your host,
John Buzza
Download the huddle here: Team Huddle for 9/28
Team Huddles For Your Practice
Choose to Be Happy
"I, not events, have the power to make me happy or unhappy today. I can choose which it shall be.” Groucho Marx
In practice:
Think about your attitude when you walk in the Practice; keeping a positive attitude — choosing to be happy — will help you serve your patients. Be grateful for what you have, and pass that onto patients.
It is your choice.
Your host,
John Buzza
Download the huddle here: Team Huddle for 10/05
Team Huddles For Your Practice
Close to Success
"Many of lives failures are experienced by people who did not realize how close they were to success when they gave up.” Thomas Edison
In practice:
You will have days where things go wrong in the practice, where everything seems to be out of order. Remember that the failures are there to teach you how to do it right. The real success is what you show when failure or challenges present themselves.
Adapt and enjoy the ride.
Your host,
John Buzza
Download the huddle here: Team Huddle for 10/12
Team Huddles For Your Practice
Learn and Change to Grow
"We are not damned by the things we do, but by the things we need to change and don’t.” John Giroux
In practice:
Making mistakes is not the problem; learning from them is the challenge. Don’t sweat the little things that happen, and be sure to change what you can so the mistakes are not repeated. That’s the important part!
Your host,
John Buzza
Download the huddle here: Team Huddle for 10/19
Team Huddles For Your Practice
There's No Right and Wrong, Just Right and Left
"Think you can, think you can’t; either way, you’ll be right.” Henry Ford
In practice:
You are what you think, and the word can’t is one that eliminates all chances to correct a challenge. When you think you can, there’s a possibility for change. When you think you can’t, you eliminate that possibility.
Think, and know, that you can...always.
Your host,
John Buzza
Download the huddle here: Team Huddle for 10/26
Team Huddles For Your Practice
Worries Are of No Importance
"Difficult times have helped me understand better than before how infinitely rich and beautiful life is in every way, and that so many things that one goes worrying about are of no importance whatsoever.” Isak Denison
In practice:
Yes there are days that make you worry, on a personal and professional level. Remember that as time passes, those worries pass. Take a minute in a tough, worrisome day to remember things that have gone well in the past few weeks, and things you are grateful for...because these last, while worries do not.
Your host,
John Buzza
Download the huddle here: Team Huddle for 11/02
Team Huddles For Your Practice
Wings or Crutches?
"In the presence of adversity, there are those who use crutches, and others who grow wings.” Unknown Source
In practice:
People measure themselves by how they react to adverse situations. When a patient is rude, or a procedure goes wrong, or the technology does not work, take that as a time to show your stuff.
People can soar or crash, and the circumstances do not define that, you do. When things crash, it’s your time to shine!
Your host,
John Buzza
Download the huddle here: Team Huddle for 11/09
Team Huddles For Your Practice
Choose to Be Strong
"We either make ourselves miserable or we make ourselves strong. The amount of work is the same.” Carlos Castaneda
In practice:
Next time you want to use a bad day to be miserable, spend the exact same effort making yourself strong. Try something different today...be strong when things go wrong!
Your host,
John Buzza
Download the huddle here: Team Huddle for 11/16
Team Huddles For Your Practice
The Art of Living
"The art of living lies less in eliminating our troubles than in growing with them.” Bernard Baruch
In practice:
When things are out of control, and you wish that the problems would all go away, see what they can teach you. It really works!
Challenges are there to help you grow as a person and as a practice, so take advantage of them when they arise.
Your host,
John Buzza
Download the huddle here: Team Huddle for 11/23
Team Huddles For Your Practice
Be Kind
"Be kind, for everyone you meet is fighting a hard battle.” Plato
In practice:
If a fellow employee or patient vents their frustration, be kind and understanding. Everyone vents now and then; while it should not be accepted as a standard practice, understanding should.
As the old saying goes, you can turn lemons into lemonade.
Your host,
John Buzza
Download the huddle here: Team Huddle for 11/30
Team Huddles For Your Practice
Broaden Your Mind With Discussion
"Great minds discuss ideas; Average minds discuss events; Small minds discuss people.” Eleanor Roosevelt
In practice:
Gossip and talking behind people’s backs never helps you or who you are talking to, or about. If it’s a patient or fellow employee, think about raising your level of talk to ideas for the practice, or events. Chatting about people brings everyone down.
Your host,
John Buzza
Download the huddle here: Team Huddle for 12/07
Team Huddles For Your Practice
The Price and Value of Your Life is...
"The price of anything is the amount of life you exchange for it.” Henry David Thoreau
In practice:
Think about what you are doing with your time and energy every day. The path is yours to choose, and like one mentor used to say, the price of admission to life is participation. And add value to what you do, because it is your patient’s life, as well as yours...
Your host,
John Buzza
Download the huddle here: Team Huddle for 01/11
Subject: Increase Growth 10-25% with Team Huddles
MyDentalChannel Expert: Judy Kay Mausolf of Practice Solutions Inc.
Team Huddles and team meetings can help grow your practice, so why do so many miss the power of these simple steps? In this interview we explore:
Virtually every dental practice knows they should hold regular meetings and Team Huddles, create a safe environment for people to grow and share ideas, and follow up on these meetings to insure results.
So why do most dentists still focus on the technical aspects, rather than the people who will help increase growth? Judy Kay Mausolf's experience will show you why your meetings could be the foundation of your success if you simply realized the value of the Team in your dental practice.
About the Expert
With over 20 years in the industry, Judy Kay Mausolf’s speaking and performance coaching focuses on communication, leadership, team revitalization and image enhancement. Known as The Potentiality Expert, her ability to inspire and empower helps others connect to their potential and discover what is in the way of their success. Service and results-driven, Judy Kay offers winning systems and vital information through interaction and real life examples that anchor firmly in the minds and attitudes of attendees. She is a member of the National Speakers Association (National and Minnesota Chapter), Speaking Consulting Network and an Advanced Transformational TrainerTM. She is a contributing author for Dental Economics and the Observer and publishes a monthly newsletter entitled “Show Your Shine”.
Sincerely,
Dr. John Buzza
http://www.mydentalchannel.com/now
PS This insightful interview, and many more are available right now , check out: http://www.mydentalchannel.com/now
"It is our choices, not our conditions, which determine our business strength and financial independence."
We create our own tone and reality within our own practice. Your team will follow the leadership you choose to create, the expectations you aspire toward. External forces may shade your practice in temporary periods, but your practice is not the flag blowing in the wind of economic, or business climate.
Here's to creating and leading!
Your host, John Buzza
"Unless you try to do something beyond what you have already mastered, you cannot grow."
Ronald Osborn
As Jim Collins says in Good to Great, "Good is the enemy of Great!" You have a good practice, you are a good leader, a good team member. What step can you take this week to grow towards GREAT!
Remember...a journey of a thousand miles begins with the first step.
Here's to being Great!
Your host, John Buzza
"Doing what needs to be done may not make you happy, but it will make you great."
In practice: Part of the responsibility of being an owner of a business, a parent, or a care giver, is to do the things in life which need to be done.
Here's to doing what needs to be done!
Your host, John Buzza
"One of the greatest theories known to man is the theory of compounding..." Albert Einstein
In practice: the theory of compounding which most positively impacts your practice life: compounding you and your team's experience and education through time.
Like compounding interest, the appreciation of your team's value shall increase over time. Impacts upon your financial life: start saving as early as possible in your career, and allow the theory of compounding interest to work and grow in your favor. When you wait a year, you lose the last year of your compounding accumulation, not the amount you postponed in saving...
So, start compounding now!
Your host, John Buzza
"Everything you want in your life rests beyond your comfort zone. If it were comfortable, you would already have it."
In practice: Most of us reach to the end of our comfort zone, to try and grasp the things we want to add to our lives. Whether it is managing the team, refining the practice, or growth needed in the practice. All require us to stretch beyond our current comfort zone.
So, welcome the stretch!
Your host, Dr. John Buzza
"Ordinary things done consistently produce extraordinary results." Keith Cunningham
Now is the time to focus internally. Get back to basics. Nothing is more powerful than simply letting our patients know that we love having them in our practice and respect them enough to ask them to send more people just like themselves. Make a commitment each day at the morning huddle! Look at the schedule. Who is going to ask who for a referral today!
"While there are two simple ways to increase profit--increase revenue or decrease expenses--there are millions of ways to complicate it..."
In practice: Focus on the areas in your practice which have the most dramatic influence upon collection or expenses first. Remember, any areas where you can improve expenses converts 100% to reaching your bottom line profit. Collections, still have a "cost to deliver," thus a $20K reduction in expenses is far more valuable than a $20K increase in collections.
So, focus on improving your expenses!
Your host, John Buzza
Subject: Huddle -- "Trying" to do something is an honorable justification for failing.
Download pdf of the new Team Huddle here
http://mydentalchannel.com/pdfs/mdchuddle2010-1.pdf
"Trying" to do something is an honorable justification for failing."
In practice:
"Trying" is the way the psyche justifies not accomplishing the goals you set for yourself.
Be truthful with yourself, self-assess, and redirect your
actions if you didn't succeed.
Your host,
John Buzza s
Join MyDentalChannel at No Cost:
http://goldpracticenetwork.com
Sincerely,
Dr. John Buzza
Subject: Have Fun with Your Patients No Matter What
Download pdf of the new Team Huddle here
http://mydentalchannel.com/pdfs/mdchuddle2010-3.pdf
“Through humor, your can soften some of the
worst blows that life delivers. And once you
find laughter, no matter how painful your
situation might be, you can survive it.”
Bill Cosby
In practice:
I want my patients to feel great about themselves when
they are in our presence. Nobody wants to be in a stuffy,
dull, and grumpy environment. Keep it light and have
fun with your team and patients. The dividends are
huge!
Your host,
Dr. John Buzza, http://mydentalchannel.com
Download pdf of the new Team Huddle here
Join MyDentalChannel at No Cost:
http://goldpracticenetwork.com
Subject: Be True to Your Core Values. Exude Integrity
Download pdf of the new Team Huddle here
http://mydentalchannel.com/pdfs/mdchuddle2010-3.pdf
"I am not bound to win, but I am bound to be
true. I am not bound to succeed, but I am
bound to live up to what light I have."
Abraham Lincoln
In practice:
Your host,
Dr. John Buzza, http://mydentalchannel.com
Download pdf of the new Team Huddle here
Join MyDentalChannel at No Cost:
http://goldpracticenetwork.com
Subject: Why Routine Can Ruin Your Dental Practice
Download pdf of the new Team Huddle here
http://mydentalchannel.com/pdfs/mdchuddle2010-5.pdf
“Behold the turtle. He makes progress only
when he sticks his neck out.”
James Bryant Conant
In practice:
Our nature is to find a rhythm. We crave routine. That, my friends, is the kiss of death! Research confirms thatcking ones’ “veritable neck” out is the key to realizing goals that we never imagined.
Your host,
Dr. John Buzza,
http://mydentalchannel.com
Join MyDentalChannel at No Cost:
http://goldpracticenetwork.com
This page contains an archive of all entries posted to My Dental Channel in the Dental Team Huddle category. They are listed from oldest to newest.
Ask the Expert is the previous category.
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