Video - How to Decrease Your Broken or Cancelled Appointments (Dental Practice Survival Guide)
You can get the entire video, plus over 20 more, at no cost, at the GOLD Practice Network, where dental professionals gather to learn, connect, and grow their practices.
- Are you frustrated by patients who do not show up, or cancel at the last moment?
- In part 1 of the new video series, Dr. Buzza interviews Larry Guzzardo, sharing an insider's view of a real dentist applying a real solution in the dental practice.
- We'll cover what you can do with your Team, and who the most important person is to ask the patient to come back and make them feel important.
- This video series is created by Dr. John Buzza, founder and active dentist who shows you practical ways to increase the number of patients you have by making sure they show up (and Larry Guzzardo's information is critical here, so be sure to listen carefully).
What You Will Learn
You and your Team may curse people who don't show or cancel, yet what you are missing is the chance to:
- Bring patients in and committed to show up because they are important;
- Understand why the dentist her/himself should invite certain patients back so they feel special;
- Lower your cancellation rates and no-shows through a few simple steps;
- Change your business approach in changing economic conditions to make you outshine your competition;
- Develop criteria you should use in setting up appointments and rewarding those who do it right on your Team;
- Learn from a noted expert who has helped many dental practices get things going and profitable.
About the Expert
Larry began his 24-year career as a training specialist where he delivered in-house training programs such as active listening, customer service, stress management, and career development.
Since turning to full-time dental consulting 14 years ago, Larry has focused his talents and
experience exclusively on dental practice management, business systems, and leadership development. Larry has presented numerous workshop series including, "Winning Patient Acceptance," "Business Communication Systems," and "The Leadership Challenge."
Larry has spoken to professionals across the United States on Practice Management, having received the Speaker's Appreciation Award from the Atlanta Dental Hygienist Association, Florida National Dental Congress, the New York Dental Society - Erie Canal Dental Conference, the Berkshire District Dental Association, and the National University of Mexico, as well as a Certificate of Appreciation from the Georgia Dental Association and has earned Certificates of Recognition from the American Dental Association.
The Hinman Dental Society has also presented Larry with Certificates of Appreciation for his table clinic presentations. He also served as a member of the faculty at the Dawson Center for Advanced Dental Study where he taught patient communication. You can find Larry listed in the American Dental Society (ADA) Directory of Dental Practice Management Consultants.
Larry is also certified to administer the DiSC Personality Profile, is a member of the Academy of Dental Management Consultants, a Certified Standard Operating Procedures (SOP's) Consultant and has contributed articles for various publications. Larry actively promotes adult literacy in the community by volunteering to serve on the Board of Directors for Project READ as chairman of the program development committee.
What Larry and I are doing with this video series has rarely been done before; take a real dentists with real challenges, just like you, and get answers toy our questions, along with the documents to implement it in your practice.
I hope you enjoy this continuing video series brought to you by MyDentalChannel.
Sincerely,
Dr. John Buzza
http://www.mydentalchannel.com/now
PS You can get this video and more without any cost or hassle. The entire 22-minute video, and 6 page worksheet that goes with it, are available for our GOLD members , check out:
http://goldpracticenetwork.com
